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Meet the Rebelots – How Rebel Energy is using automation to support vulnerable customers

by: Startacus Admin ~ 27th July 2021
Bwalya Kasase, Business Process Consultant at Rebel Energy shares insights on how the renewable energy supplier uses digital workers to improve the customer experience Perhaps more than any other sector, the energy industry has an engagement problem. The average consumer spends around seven minutes per year dealing with their energy supplier. To make matters worse, those seven minutes often pro...
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Ways to enhance your customer service in 2018

by: Startacus Admin ~ 29th November 2017
A positive customer service experience is an integral part of any business strategy, yet it can often be overlooked. Siobhain Goodall, Head of Business Development at Mpl Contact, looks at five ways companies can improve their communication to create long-lasting customer relationships and increase retention rates. Implement Web Chat  It is apparent that web chats have grown in popularity a...
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Syndeo - Customer Service Fit for Generation Y

by: Startacus Admin ~ 28th October 2017
Syndeo, is an innovative new platform looking to change the way call-centre and organisation customer support is delivered. Millennials, AKA Generation Y, no-longer see 'chatting' as something exclusive to face-to-face conversation or over the phone chit-chat. Now general chat happens on social media and messaging apps such as Facebook Messenger.  So you can imagine the pain in the a@%&...
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