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Last week we featured Part 1 of dealing with Customer Complaints as a new Business - and bingo (yep you guessed it) this week we are back with part 2. In Part 1 of Tips on dealing with Customer Complaints as a new Business (and we would suggest you read it) we focused on planning for problems, not ignoring the problem, staying calm and learning to understand that maybe, just maybe, customers may h...
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We’ve all been there, well certainly any of us that have ever worked in a customer service, or customer facing role. The complainer, the moaner, the always unhappy customer, who whilst potentially being 1% of your customer audience, can end up taking up 99% of your energy, stress and time. However, maybe that 1% have a point. Maybe that 1% can be your most valuable audience. Maybe if you ca...
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