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Tips on dealing with Customer Complaints as a new Business (part 2)
by: Startacus Admin ~ 10th June 2013Last week we featured Part 1 of dealing with Customer Complaints as a new Business - and bingo (yep you guessed it) this week we are back with part 2. In Part 1 of Tips on dealing with Customer Complaints as a new Business (and we would suggest you read it) we focused on planning for problems, not ignoring the problem, staying calm and learning to understand that maybe, just maybe, customers may h...
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Tips on dealing with Customer Complaints as a new Business (part 1)
by: Startacus Admin ~ 3rd June 2013We’ve all been there, well certainly any of us that have ever worked in a customer service, or customer facing role. The complainer, the moaner, the always unhappy customer, who whilst potentially being 1% of your customer audience, can end up taking up 99% of your energy, stress and time.
However, maybe that 1% have a point. Maybe that 1% can be your most valuable audience. Maybe if you ca...
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- Leading French Travel Co. Offers Mentoring to two UK startups on its prestigious two-month programme 23rd Jan 2023 High-potential social impact startups from the UK sought for the 9th annual Les Tremplins by Voyage Privé programme.
- Small businesses need new model for growth in recession 23rd Jan 2023 Small Business Britain’s ‘How to Grow’ report outlines how small businesses are responding to economic challenges and how they can grow during recession.
- Tech Nation responds to the DCMS Digital Growth Grant announcement 20th Jan 2023 Tech Nation shares an overview of the impact they have had on the UK's tech economy and ecosystem.
- Colour/dyeing industries- seed capital investment fund launches for UK entrepreneurs 19th Jan 2023 UK-based and got a business idea with a link to colour or colouration? A new investment fund from The Dyers' Company is well worth a look.
