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Arthur wants to be the future of the contact centre

by: Startacus Admin ~ 21st July 2019
Arthur aims to use AI where AI is best used, so that customer care agents in a contact centre can focus on what's important. Human-centric artificial intelligence!  Customer service isn’t just about trying to deal with people who have fallen for the old ‘customer is always right’ nonsense; it’s flicking between different tools, documentation, accounts, looking up info...
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