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Dave Adamson, CTO at managed services provider Espria shares some insights on the key trends that MSPs are set to face in the year ahead. Whether it's outsourcing, cloud services, IoT, or hyper-converged infrastructures, 2023 promises to continue to see several trends that are disrupting the managed services sector. This is according to managed services provider Espria. Dave Adamson, CTO at Es...
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Bwalya Kasase, Business Process Consultant at Rebel Energy shares insights on how the renewable energy supplier uses digital workers to improve the customer experience Perhaps more than any other sector, the energy industry has an engagement problem. The average consumer spends around seven minutes per year dealing with their energy supplier. To make matters worse, those seven minutes often pro...
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Tines is a Dublin-based startup that automates those repetitive workflows so you can get on with all the other stuff! We have written only recently about another startup with a platform to consolidate workers’ tools and tabs and browser windows into one place - and about how many times we’ve written about such startups (is this Inception yet?) - but there is still plenty that can be...
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We Build Bots! The Cardiff-based startup that's creating innovative AI powered automation solutions for Local Governments and Public Sector organisations  At one point or another, most of us will have contacted a business’s customer service and found ourselves answered on the first touch by a chatbot. If we are looking for simple information on policies, dates and times, and small issu...
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Greyparrot! The startup that's using AI to create an innovative waste management solution We have written many times previously about the problems around waste management and how hugely damaging our current methods of landfills and ocean dumping are to us all. We have looked at several startups shaking up recycling by turning non-recyclable plastics into usable chemicals or into building aggregat...
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New YouGov research commissioned by SAP Concur reveals that whilst a healthy 68% of businesses found the transition to remote working easy, a significant third of businesses (32%) found it difficult or very difficult.  The global sweep of COVID-19 has meant a fundamental shift for businesses; travel restrictions and mandated social distancing have meant, in a short space of time, huge s...
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The lowdown on WeGift, the tech startup that is automating the gift card business... Gift cards. Saviour of bad present-thinker-up-ers everywhere. But also a great way for businesses to reward and incentivise customers and employees. Send out a gift card every month to the employee who got the highest customer service rating, who closed the most deals, who sent out the most gift cards. But the cu...
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The Countries at Risk From Automation! According to new research by MerchantMachine.co.uk, at 82%, the UK takes fourth place in the list of European countries being most ready for automation and robotics, whilst 30% of the UK population’s jobs are at risk of automation. The research also offers insight into the amount of global revenue automation is set to generate in the next thr...
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Here, Chris Unwin, CEO at LAC Conveyors and Automation explains how these developments in technology can be used to address the skills and labour shortage across a number of sectors.Automation has received mixed reviews from businesses in recent times; often depending on the type of organisation you are speaking to and the level of seniority of the individual being questioned. For some ...
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New technology like AI, automation and robotics could pave the way for better working conditions – including higher pay and reduced workloads – a new TUC report called 'A Future that Works for Working People' sets out (10th September 2018).  Government and business estimate that new technologies could boost UK GDP by at least £200bn in the next decade. But most UK...
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