We Build Bots creates the world’s only citizen service automation platform
by Startacus Admin
We Build Bots! The Cardiff-based startup that's creating innovative AI powered automation solutions for Local Governments and Public Sector organisations
At one point or another, most of us will have contacted a business’s customer service and found ourselves answered on the first touch by a chatbot. If we are looking for simple information on policies, dates and times, and small issues like that, a chatbot can tell us what we need to know and we can be on our way in the time it would have taken to connect to a human and waited for them to introduce themselves.
For us, that interaction took perhaps a minute and didn’t have much of an impact on our lives either way; however, for the business whose customer support agents were able to spend that time helping someone else with a more complicated matter - someone who didn’t have to wait an extra minute or two while the agent answered our simple question - that extra time builds up to a lot of simple issues dealt with without tying up agents.
Cardiff-based startup We Build Bots has, as the name suggests, worked with automation and chatbots for some time and has created IntelAgent in conjunction with local government.
They believe that the small gains in efficiency that a good automated system can bring about belies the big increase in quality of citizens’ everyday lives when it comes to the local government sector, and so IntelAgent uses chatbots, voice, and data analytics to automate and improve support in areas such as refuse, revenues, highways, and housing.
They say that they can redirect 60% of enquiries from traditional support channels and into their automated service, while still delivering the customer service that the citizens expect. As well as this, the people inside local government are given the same automated experience for things such as HR, finance, and IT support.
In February, We Build Bots became the first Welsh winner of Tech Nation’s Rising Stars. Then, in June, they opened pre-registration for a round of funding on Seedrs, and raised over their £125k goal.
Automation is the future, and a startup that is helping to ensure it is a bright and user-friendly future is worth keeping an eye on.
Subscribe to our newsletter
If you would like to receive our startup themed newsletter, full of the latest startup opportunities, events, news, stories, tips and advice, then sign up here.
Thinking about investing in Bitcoin? Here are a few of the key things that you should consider before you start
Need to get your business in order? Here are a few business tools that will help you do just that
Thinking about starting a business during the pandemic? Here are some basic tips to help you do just that
Disease Screening and Diagnosis startup, Occuity has raised more than £1m, supported by Angel Investment Network
HeyPlants is a new online marketplace connecting garden enthusiasts directly with local sellers, garden centres and nurseries
Third-generation German shipowner turned venture capitalist, Christian Oldendorff, is one of the youngest leaders, recognised in The Thirty@30 Years list
Briiv is a Yorkshire-based startup that has created a new type of air purifier, inspired by nature and powered by Nanotechnology
.png)
The lowdown on the Liverpool-based Nova programme that is on the hunt for ambitious, early-stage founders and teams from throughout the UK to be part of its next cohort
We take a look at some basic tips on how social media has evolved and how small business owners can make it work to their advantage
If you're thinking about your business making the move to remote working on a permanent basis, these tips from other business owners will help
Published on: 14th July 2020
If you would like to enable commenting via your Startacus account, please enable Disqus functionality in your Account Settings.
- Nova seeking ambitious founders for its co-foundery programme 15th Oct 2020 The lowdown on the Liverpool-based Nova programme that is on the hunt for ambitious, early-stage founders and teams from throughout the UK to be part of its next cohort
- Impact of COVID-19 on female-led businesses 13th Oct 2020 Resilience and Recovery, a new report from The Female Founders Forum is released outlining the impact of COVID-19 on female-founded, equity-backed businesses
- Landscape - transparency for fundraising founders 13th Oct 2020 Landscape launches - the platform that’s bringing transparency to fundraising founders and is being described as the ‘Glassdoor for Venture Capital’
- Antler invests in 7 new UK tech startups 12th Oct 2020 The global early-stage venture capital firm Antler reveals that it has invested in 7 tech startups from its second UK cohort
