Startup of the Week - TableTiger
by Startacus Admin
The lowdown on TableTiger, the startup that's aiming to empower restaurant managers and owners to measure and improve their customer experience...
If you're a restaurateur, you'll know only too well how vital it is to provide excellent customer service. After all, it often can be a major factor in ensuring that people either return to your business or choose to visit for the first time.If however, for some reason you or your staff are providing poor levels of customer service,you may often find out when it's too late. Disappointed or unhappy customers often wait until they have left your establishment before they reveal their true opinions and then it often involves leaving very negative posts on online review sites. The problem with that? It's too late to act upon. Help is now at hand however thanks to our latest startup of the week.
TableTiger is an innovative startup that "empowers managers and owners to measure and improve their customer experience".
Firstly, TableTiger enables customers to take control and pay their bills at their table. They can do everything from splitting the bill through to working out the tip. Whilst this can mean a much more efficient service for a customer, it also can benefit restaurant staff since they can be serving other tables rather than spending time calculating and processing bill payments.
TableTiger also provides customers with a 1-page survey which they can complete there and then and which enables them to provide accurate real-time reviews on their dining and customer experience. Getting this info in real-time will enable restaurant managers and owners to act upon any issues quickly and thereby resolve problems. No need to fear a negative online review from a disgruntled customer, instead challenges and problems can be addressed and rectified more or less immediately.
With TableTiger, restaurateurs have access to more data about their customers’ experiences and better quality data at that.
And that surely can only be a good thing - for restaurants and customers alike...
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Published on: 13th June 2019
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