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Startup of the Week - Sorry as a Service
by Startacus Admin
Let’s face it - no matter what type of business you may have, providing excellent customer service and client satisfaction is an absolute must. After all, your brand, your reputation and everything else besides relies on it! However, try as you might, there may be the (hopefully) odd occasion when you have to let a customer down or when your product or service just does not meet the standards they require.
They will ship handmade personalised Sorries to customers who have, for whatever reason, experienced bad service from your business. The Sorries in question can range from boxes of handmade chocolates and fresh flowers delivered by post through to handwritten personalised cards.
A pretty refreshing and unique approach - wouldn’t you agree?
In essence therefore, Sorry as a Service can help you turn a negative situation into one which is altogether much more positive.
By surprising a customer with a quirky or personalised gift, you’ll be completely differentiating the service you provide to your customers and thereby ensuring that you really stand out against your competitors.
It’s also really easy to set up and use - the Sorry as a Service widget can be embedded seamlessly into any CRM system.
Whilst few of us may wish to think about what happens when things go wrong with the service or product we’re providing, at least by using Sorry as a Service, we can be sure that we’re doing all we can to make proper amends!
Mi-IDEA Manchester Networking Event
27th Sep 2016
The teams from CISCO and Manchester Science Partnerships have teamed up to create Mi-IDEA, a post-accelerator designed to foster and nurture digital innovation in the North West of England.