Startup of the Week - Prodsight
by Startacus Admin
Prodsight, the SaaS startup that's on a mission to help businesses analyse their customer experiences...
As we all know, the provision of high levels of customer service is paramount in any business. And monitoring and gaining information on how we are performing with regards to customer service and our products is vital. Our latest startup of the week has come up with an innovative way in which we can do just that.Prodsight is a SaaS startup which enables businesses to gain automated insight and analysis on their customers’ experiences.
With more and more businesses now using live chat support, they are receiving feedback from customers but reacting to and analysing that feedback can be a major challenge. That is where Prodsight steps in.
Firstly, it automatically identifies and tracks any issues that have been raised in customer conversations, thereby enabling users to react more effectively to customer queries and concerns. It can help customer support teams to identify the most common requests and where particular areas of focus should be. Any significant product problems, challenges or reasons for customer churn can be identified quickly and efficiently.
Businesses can identify key areas they wish to gain feedback on by creating custom topics and then tracking any mentions of those topics by customers.Trends can be accessed easily and customer reactions to business or product changes can be discovered quickly.
Prodsight integrates with Zendesk, Intercom and Freshdesk and if you’re interested in seeing how it works, they do offer a free 7 day trial.
In essence, Prodsight provides the detailed analysis which every business owner needs in order to ensure they are doing all they can to create the ultimate product and customer experience.
We reckon that this startup is most certainly one to watch…
Subscribe to our newsletter
If you would like to receive our startup themed newsletter, full of the latest startup opportunities, events, news, stories, tips and advice, then sign up here.
Looking for ways to attract new employees to your startup? Here are some tips to help entrepreneurs entice talented candidates.
 - In cradle 2.3.png)
Retinal imaging specialist epipole target US growth following £1.3m fundraise and appoint new CEO to accelerate the commercialisation of epiCam.
Need some support to validate your startup and get investor-ready? The Raise Spring Accelerator programme is open for applications and will give you just that!
xigxag is a Cornwall-based startup that has created an innovative audiobook app offering great prices, no subscriptions and exclusive access to their listen-and-read x-book®.
The lowdown on Kanda, the fintech startup that's on a mission to help tradespeople build their businesses and win better work.
Submer secures investment to support expansion and growth of its innovative energy and water saving technology.
It may still be a pretty challenging and stressful time for businesses. However, here are a few basic tips that should help...
10 innovative startups on a mission to solve some of the aerospace industry's key challenges are announced as participants in the next Aerospace Xelerated programme.
Creating an alcoholic drink startup? Richard Horwell from Brand Relations shares advice on how to overcome some of the key challenges when doing just that.
JustCarbon on mission to bring cryptocurrency benefits to nature-based solutions, driving increased investment and supporting global carbon market growth.
Published on: 21st November 2019
If you would like to enable commenting via your Startacus account, please enable Disqus functionality in your Account Settings.
- Imaging experts epipole secure investment to support US growth 20th Jan 2022 Retinal imaging specialist epipole target US growth following £1.3m fundraise and appoint new CEO to accelerate the commercialisation of epiCam.
- Early stage tech startups sought for Raise Spring Accelerator programme 18th Jan 2022 Need some support to validate your startup and get investor-ready? The Raise Spring Accelerator programme is open for applications and will give you just that!
- Planet First Partners backs cooling tank technology that reduces data centre climate impact 18th Jan 2022 Submer secures investment to support expansion and growth of its innovative energy and water saving technology.
- Aerospace Xelerated announces the AI and Autonomy startups in its 3rd cohort 14th Jan 2022 10 innovative startups on a mission to solve some of the aerospace industry's key challenges are announced as participants in the next Aerospace Xelerated programme.
