Startup of the Week - Prodsight
by Startacus Admin
Prodsight, the SaaS startup that's on a mission to help businesses analyse their customer experiences...
As we all know, the provision of high levels of customer service is paramount in any business. And monitoring and gaining information on how we are performing with regards to customer service and our products is vital. Our latest startup of the week has come up with an innovative way in which we can do just that.Prodsight is a SaaS startup which enables businesses to gain automated insight and analysis on their customers’ experiences.
With more and more businesses now using live chat support, they are receiving feedback from customers but reacting to and analysing that feedback can be a major challenge. That is where Prodsight steps in.
Firstly, it automatically identifies and tracks any issues that have been raised in customer conversations, thereby enabling users to react more effectively to customer queries and concerns. It can help customer support teams to identify the most common requests and where particular areas of focus should be. Any significant product problems, challenges or reasons for customer churn can be identified quickly and efficiently.
Businesses can identify key areas they wish to gain feedback on by creating custom topics and then tracking any mentions of those topics by customers.Trends can be accessed easily and customer reactions to business or product changes can be discovered quickly.
Prodsight integrates with Zendesk, Intercom and Freshdesk and if you’re interested in seeing how it works, they do offer a free 7 day trial.
In essence, Prodsight provides the detailed analysis which every business owner needs in order to ensure they are doing all they can to create the ultimate product and customer experience.
We reckon that this startup is most certainly one to watch…
Subscribe to our newsletter
If you would like to receive our startup themed newsletter, full of the latest startup opportunities, events, news, stories, tips and advice, then sign up here.
.png)
WeWALK, RNIB, and ICL consortium secures UKRI funding to improve mobility for visually impaired and elderly.
The impact of standards, ethics and conduct on business success and profits - Work.Life has some interesting insights...
.png)
The lowdown on Space32 - the startup that wants to help hybrid-working businesses find the working space and solution that's right for them.
.png)
Global Tech for Good initiative seeks innovative startups and scaleups that are creating positive social impact and enhancing people's lives through tech.
The lowdown on Bidnamic, the startup that's combining advance machine learning with human expertise to help retailers to maximise revenue and profitability from Google Shopping.
Innovative Czech fintech startup 4Trans raises investment to expand first of its type AI driven factoring services across Europe.
Edinburgh-based life science company Cytomos secures funding to support further development of its innovative cell analysis tech.
Ethical Equity and Streets Consulting join forces to deliver Founder Workshop to help close the inequality gap in startup to scaleup funding.
Fancy being featured in this year’s SmallBiz100, which showcases the best of Britain’s vibrant small business community? There's just a couple of days left to do just that!
Screenloop secures major investment to support further development of its AI-driven recruitment platform that helps companies build the best teams and removes unconscious bias.
Published on: 21st November 2019
If you would like to enable commenting via your Startacus account, please enable Disqus functionality in your Account Settings.
- Assistive technology innovators and partners awarded £1.7m project funding 1st Jul 2022 WeWALK, RNIB, and ICL consortium secures UKRI funding to improve mobility for visually impaired and elderly.
- How the pandemic affected each industry 27th Jun 2022 New research from School of Marketing reveals the impact that Covid-19 has had on key business sectors in the UK.
- The Finalists of DBACE 2022 are revealed 21st Jun 2022 The lowdown on the innovative young visionaries that are in the running for this year's Deutsche Bank Awards for Creative Entrepreneurs.
- OKAPI: Orbits raises €5.5m for Breakthrough Space Traffic Management Software 13th Jun 2022 Innovative German SaaS startup OKAPI:Orbits secures investment to support its mission of securing efficient and safe operations in space.
