Qudini - innovative queuing solutions for retailers

by Startacus Admin

We take a look at Qudini, the London-based startup that's created innovative solutions for retailers to deliver an excellent customer experience and manage their queues both in-store and virtually...

With the world opening up that bit more, perhaps something else is now needed for a more general purpose. Something that will bring an end to that unpleasant - and now potentially dangerous - feeling of standing in a queue with someone breathing on your neck from two inches away.
That something may come in the form of London-based startup Qudini. To ensure that both social distancing and customer experience are maintained, Qudini allows customers to queue virtually, as well as schedule visits to your premises.
With a range of options to get customers started, from QR codes, to IoT beacons, to self-serve kiosks, you can ensure that your customers are able to join the right queue for what they need, on their phone, and be updated in a personalised manner on their place in it while they peruse, sit in the sun, hunt Pokémon, go for a coffee, or whatever they want to do while they wait.
Capturing a small amount of data from them in the process, such as the reason for their visit, how often they visit, their movements within the shop and time spent, all give you insights into your customers’ habits and needs. Qudini’s AI can also provide insights using the data it has captured, preparing you for the busiest and quietest times, letting you know if you may be understaffed, and even telling you how the weather may be affecting foot traffic.
This virtual queueing platform is the latest of Qudini’s products, which also include scheduling contactless order pickups and hosting online events and virtual appointments.
It is currently being trialled by the John Lewis Partnership at 3 of their John Lewis stores and 6 Waitrose supermarkets. This trial started on 24 August and will run for just under a month, and it came about due to Qudini being a part of the John Lewis Partnership’s incubator programme, JLAB. When it becomes more widely used, it will be interesting to see how it changes the way we shop.
Subscribe to our newsletter
If you would like to receive our startup themed newsletter, full of the latest startup opportunities, events, news, stories, tips and advice, then sign up here.
Tech Nation calls for tangible support to secure capital, talent, growth and exits needed to accelerate the growth of UK tech in decade ahead.

Glasgow-based This is Milk seeks investment for Neve Learning, its cloud-based Ed-Tech platform that has inclusivity and accessibility at its core.

With the UK facing a clear digital skills gap, Amy Caton, Digital Talent and Impact Senior Manager at BT Group shares some insights on what businesses should do to close that divide.

The lowdown on Berlin-based Beazy and its innovative solution that helps teams to plan, produce and deliver creative content and helps businesses to connect with talented content creators.

The lowdown on Fluffy, the app offering dog training, 24/7 vet messaging and insurance to give pet owners peace of mind and support them with their pet care responsibilities.

Huckletree's new Web3 HQ aims to put London’s West End at the forefront of Britain’s tech superpower ambitions.

Leading sports marketing platform, OpenSponsorship announces move into music sector, the first new vertical industry for the trans-Atlantic martech business.

Kingussie High School scoops first place for Junior and Senior categories at this year’s Growing Future Assets Competition.

The lowdown on Manchester-based Arctic Shores and its innovative recruitment solution to help candidate potential count as much as skills and experience.

With the demand for tattoo removal now greater than ever, specialist NAAMA Studios makes a bid for a further £11m in funding.
Published on: 30th August 2020
If you would like to enable commenting via your Startacus account, please enable Disqus functionality in your Account Settings.







- Tech Nation report reveals UK Tech could quadruple in value by 2032 with right conditions 23rd Mar 2023 Tech Nation calls for tangible support to secure capital, talent, growth and exits needed to accelerate the growth of UK tech in decade ahead.
- Neurodiverse learning and training platform Neve shares major six-figure investment opportunity 22nd Mar 2023 Glasgow-based This is Milk seeks investment for Neve Learning, its cloud-based Ed-Tech platform that has inclusivity and accessibility at its core.
- Huckletree opens new London hub for tech companies pioneering Web3 solutions 16th Mar 2023 Huckletree's new Web3 HQ aims to put London’s West End at the forefront of Britain’s tech superpower ambitions.
- OpenSponsorship making its move into the music sector 16th Mar 2023 Leading sports marketing platform, OpenSponsorship announces move into music sector, the first new vertical industry for the trans-Atlantic martech business.