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HSE and Wellola Collaborate To Deliver Secure Patient Communication Portal

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by Startacus Admin


In the face of the COVID 19 pandemic, Irish startup Wellola collaborates with the Irish HSE (Health Service Executive) on an innovative portal to help both patients and clinicians... 

wellola logoIn the wake of coronavirus, everyone is asking how can we can triage and care for patients faster, remotely and more effectively?

Step forward the HSE COVID19 Portal, a simple digital tool designed to optimise clinician and patient safety, built in collaboration with Irish medtech company Wellola and now available to Irish general practitioners and primary care providers.

This care-enabling technology supports clinicians to keep people well and treat those that are unwell, in the community where possible. Now, more than ever, its aim is also to protect those medical practitioners on the front-line offering care.

Irish tech startup Wellola have already built a white-label SaaS platform that enables clinics to communicate with patients securely, so it makes total sense for the HSE to collaborate with them so quickly to build the HSE COVID19 Portal.

Available at, core features include, online booking, video consultation software (in app or via text or email), secure messaging, form completion to assist in triaging, resource sharing, payment functionalities (e-Invoicing, payment in video-screen etc), with e-Prescriptions coming soon too.

An iOS and Android version is launching next week and patients, once given access by their clinician, can download and log in to the app to manage all communication and share clinical information.

HSE and WellolaWhat are the potential benefits the HSE COVID 19 portal?

Mitigating Risk: The tool allows for triaging of patients before they attend a GP practice or hospital (e.g. form filling, online booking, video consultation features).

Remote Care Provision: caring for patients who are self-isolating (e.g. messaging, video, sharing resource features)

Maintaining Workforce/ Flexible Working: all data is hosted centrally in the cloud, so should clinicians (e.g. GPs or consultants etc.) be required self-isolate, they can still contribute to caring for patients remotely should they wish to.

Connected Database: all stakeholders (community based, primary care, GP, Hospitals etc.) could potentially access/track/share patient information for victims of COVID-19 via this single, central cloud-based system.

HSE Digital TransformationRecent winners of the IMSTA “Integrated Care Award”, Wellola has been backed and funded by the European Institute of Technology and Innovation and Enterprise Ireland.

“We’re really passionate about providing healthcare providers with the tools to deliver professional healthcare anywhere. Online consultation systems in both the public and private sector would assist in maximising available resources, retaining or re-engaging talented staff, facilitate triaging of waiting lists and increasing reach to remote, underserviced areas,” said Sonia Neary, company CEO.

Speaking on the collaboration, Dr. Martin Curley from the HSE Digital Transformation team said

“We are thankful and pleased to partner with Sonia Neary and Wellola in providing a video consultation solutions for GPs which will be a key tool in providing remote care and a critical tool in helping avoid further contagion of COVID 19. We encourage GP’s and other healthcare providers to access and use this service which is provided at cost. More details at

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Published on: 18th March 2020

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