Buzzer mobilises customers to review their restaurant experience on-location
by Startacus Admin
Buzzer is a new customer feedback platform that allows you to leave anonymous reviews about your restaurant experience while you’re still at the table.
The server presents the bill with a small tablet computer, which asks you questions on your experience in a smooth WhatsApp style chat flow. It takes less than a minute to complete, so it’s not like the boring online surveys! This allows the restaurant to collect feedback from those who might not be bothered to review them online at home, and it helps them understand their customers better.
Co-Founder Scott Simpkin says: “Everyone has conversations about the food, service, value and atmosphere at the dinner table and everyone has an opinion on their dining experience. But short of spying on tables, restaurants have no useful way of getting this information. They could instruct the servers to ask how everything is, but of course we’re English, so we’ll say everything is great even when it’s not!”
“We’ve found that giving the customer an opportunity to give anonymous feedback whilst paying the bill encourages them to help out the restaurant. We get 10x more feedback than online review sites or online surveys, and the customers genuinely love sharing their honest opinions on the service”
Buzzer properly launched their tablet service in December 2016, and there are now 5 sites using Buzzer’s feedback platform across London. They are also in talks with some well-known chains.
The most recent development incentivises good reviewers to publicly post their review online, which will help give restaurants back some control over their TripAdvisor and Google reviews. The ultimate goal, however, is to drag the mystery-dining industry kicking and screaming into the technological age!
Here at Startacus we look forward to hearing and seeing more on this customer feedback platform as it develops...
The EdTech startup aimed at making studying for exams more effective and efficient
Parking frustration be gone! This innovative app connects drivers with parking spaces...
Startups, take note! BMW Group UK has announced the launch of the BMW Innovation Lab 2018.
TfL has notified Uber London that it will not be issued with a private hire operator licence, putting it's future as a taxi-hailing app for Londoners in doubt.
Sky Betting & Gaming are looking to startups to deliver the next generation of betting and gaming experiences. Read on for all the details...
WeWork are opening at least two more offices in the Capital with their first West London serviced office opening in Hammersmith & and another first-class office space opening in the coming weeks in Mark Square.
Here’s how to keep your business running like clockwork while you’re away on your holidays!
The FinTech startup which is making the process of managing pensions easier than ever before...
The startup that connects home chefs & supper club hosts with hungry people looking for unique eating experiences...
The startup that is on a mission to helps writers improve their productivity...
Published on: 26th February 2017
If you would like to enable commenting via your Startacus account, please enable Disqus functionality in your Account Settings.
- BMW Innovation Lab steps up a gear for 2018 23rd Sep 2017 Startups, take note! BMW Group UK has announced the launch of the BMW Innovation Lab 2018.
- SB&G CoLab launched by Sky Betting & Gaming 21st Sep 2017 Sky Betting & Gaming are looking to startups to deliver the next generation of betting and gaming experiences. Read on for all the details...
- WeWork expands across London as co-working space continues to rise in popularity 21st Sep 2017 WeWork are opening at least two more offices in the Capital with their first West London serviced office opening in Hammersmith & and another first-class office space opening in the coming weeks in Mark Square.
- Belron announce £50k investment in video engagement platform providers, Blitzz 18th Sep 2017 Blitzz join Locpin and ThriveMap who have already received investment as part of this year’s Drive with Belron accelerator programme.
