7 basic beginner tips on Customer Service
by Startacus Admin
Helen Murphy is a Consultant with extensive experience in Customer Service Training.
15 years in the hospitality industry has given Helen the insight and experience into what is expected by customers. Giving practical and useful advice on the importance of great, ongoing customer service skills, particularly 
to start-ups, is one of her specialities. Helen also works with entrepreneurs in Start Your Own Business Programmes for many Local Development Companies in Ireland. With this in mind, Helen shared 7 basic beginner tips on Customer Service that any first time business owner or startup would need to know. Check out the 7 beginner one line tips below and keep them in mind if your understanding of Customer Service needs an initial kickstart.
"So, you are a start-up, an entrepreneur with a great idea and you are on the road to bringing your business to fruition, well done.
You are busy with plans, designs, research, product testing, accountants, bank managers, etc BUT don’t forget your end user – your customer!
It is so easy, however unintentional, to forget about the importance of customer service and what your customer service policy is going to be. You may be a one-person operation at the moment and therefore totally responsible for how you look after your customers. Here are some tips to ensure great, ongoing customer service.
No.1
At the beginning of every workshop I present, I ask one question – How many people here have a voicemail on their mobile phone? You would be surprised to learn that, on average, 70-80% will say they won’t. If you are unable to answer a call then how can your customer feel secure that they have reached the right person or leave a query with you, if you have no voice mail. Record a simple message (with no background noise or James Bond impression) stating who you are and that you will get back to them as soon as possible.
No. 2
Always return those missed calls as soon as you can....
No. 3
You are not working Monday – Friday, 9-5, so you can write emails, newsletters, blogs at any time and return calls after 5pm (within reason!).
No. 4
Always use positive language such as Thank You and I Appreciate Your Business/Call, etc.
No. 5
Keep engaging with your customers without bombarding them with ‘sales’ pitches.
No. 6
Listen to your customers – yes, you have come up with a fantastic new product/service but maybe they are telling you about something that’s not quite working. Be open to change – flexibility and adaptability are two of your many new skills!
No. 7 There is nothing wrong in saying ‘I don’t know’ to a customer as long as you follow it up with ‘but I will find out’ or ‘I know someone who does know’.
Remember that repeat business is 5 times more effective than new business, great customer service will ensure customers will return at a fraction of the cost.
You can find Helen via Helen Murphy Creative Solutions and on Tiwtter via @helendmurphy
If you are a first time business owner and need other beginner tips then perhaps you should take some time to read:
- Small Business Marketing, Who is your customer?
-
How to deal with self doubt in business
-
Writing a Business Plan, Step by Step Guide
Subscribe to our newsletter
If you would like to receive our startup themed newsletter, full of the latest startup opportunities, events, news, stories, tips and advice, then sign up here.
.png)
The lowdown on the Regional Winners of Tech Nation's Rising Stars competition - some of the UK's most promising early stage tech companies.
Loop Not Luck aims to improve social mobility via its innovative job board designed specifically to connect underrepresented candidates to tailored career opportunities.
75% of LGBTQ+ tech founders and investors actively conceal their gender or sexuality from peers in the ecosystem, says first of its kind report.
Leading AI startup Aiir Innovations secures major investment to support global expansion and help set a new standard for engine inspections.
The lowdown on OneThird, the foodtech startup that's tackling food waste via its innovative solution for predicting the shelf life of fresh produce.
Karen Meager, co-founder of Monkey Puzzle Training shares some insights on how leadership has changed in the last decade, and what it takes to be a great leader today.
Freight rate management platform Freightify raises Series A investment to support further international growth and mission to help more freight forwarding companies digitize their operations.
Crowdfunding success for Omni, the vegan dog food brand, reaffirms the recession-proof growth of the pet nutrition industry.
Want to learn a new language? Weeve is an innovative startup that has created an innovative, creative and effective way to help you do just that.
Want to build an investable, scalable tech startup? The Raise Accelerator programme is now open for applications and will help you do just that.
Published on: 28th July 2015
If you would like to enable commenting via your Startacus account, please enable Disqus functionality in your Account Settings.
- Tech Nation reveals 33 early stage scaleups to watch in 2023 8th Feb 2023 The lowdown on the Regional Winners of Tech Nation's Rising Stars competition - some of the UK's most promising early stage tech companies.
- Loop Not Luck, the UK’s first intersectional diversity recruiting platform launches 7th Feb 2023 Loop Not Luck aims to improve social mobility via its innovative job board designed specifically to connect underrepresented candidates to tailored career opportunities.
- New report reveals the tech community's LGBTQ+ Crisis 7th Feb 2023 75% of LGBTQ+ tech founders and investors actively conceal their gender or sexuality from peers in the ecosystem, says first of its kind report.
- Aviation startup Aiir Innovations raises over €2M to transform aircraft engine maintenance 7th Feb 2023 Leading AI startup Aiir Innovations secures major investment to support global expansion and help set a new standard for engine inspections.
