4 flexible communication solutions ideal for growing businesses

by Startacus Admin

When the time comes to grow your business, it is important that you have the best possible communication technologies available. Being prepared for an increase in internal and external communications will help you stay ahead of the challenges of expansion. Here are four flexible communication solutions, for communication within your business and with your customers and clients, which will help you to expand.

Slack

For sending internal messages between teams and groups within your company, the web-based messaging service Slack is often ideal. The service is run on a subscription basis and creates boards for each of your work teams, within which individual themed messages for particular groups, subgroups and topics can be created. This allows communication to always happen in the most relevant channel, and always be bound for the most useful and efficient resolution possible. By creating these digital workspaces alongside the work each individual does at your company you can be sure that your system will be as integrated as it can be.

A cloud-hosted phone system

The phone is still a vital piece of equipment for communicating with your customers, however you handle issues within the company. While there are many phone companies and systems available, new technology now means it is possible to purchase an end to end phone provider for your business which will host all the features you need on a cloud server. These options can often involve seamless integration of landline business numbers with their forwarding to mobile phones when people are away from their desks, which, in a business that receives a lot of calls, can be an expense that rapidly adds up.

One of the best examples of this is the cloud phone system by Gamma. Finding the right phone system for your business will be a matter of balancing price and value – but keep your eyes out for further savings which a better contract can guarantee further down the line. Systems such as the cloud phone system also save your customers money, which is good business and can help build relationships with customers.

Facebook pages

Facebook is by no means a new technology, having now become part of the infrastructure by which many of us communicate. The features available on corporate pages allow customers to ask questions, so having a small social media team ready to answer them can ensure a good rapport with your customers. If your company is known for your positive engagement on social media this can also have a positive effect on your reputation.

Twitter

The fastest and most direct form of social media, having an active corporate Twitter account is now almost a requirement. Fast responses on Twitter are important but choose your response team carefully. It is very easy for inexperienced users to make a gaffe on the corporate account which makes the company look bad, so make sure that staff always double check the replies they are sending to customer questions. This is also an excellent way to raise awareness of any promotions being run by your business. 

Content written by the team at Gamma.

 

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Published on: 20th June 2019