4 flexible communication solutions ideal for growing businesses

by Startacus Admin
When the time comes to grow your business, it is important that you have the best possible communication technologies available. Being prepared for an increase in internal and external communications will help you stay ahead of the challenges of expansion. Here are four flexible communication solutions, for communication within your business and with your customers and clients, which will help you to expand.
Slack
For sending internal messages between teams and groups within your company, the web-based messaging service Slack is often ideal. The service is run on a subscription basis and creates boards for each of your work teams, within which individual themed messages for particular groups, subgroups and topics can be created. This allows communication to always happen in the most relevant channel, and always be bound for the most useful and efficient resolution possible. By creating these digital workspaces alongside the work each individual does at your company you can be sure that your system will be as integrated as it can be.
A cloud-hosted phone system
The phone is still a vital piece of equipment for communicating with your customers, however you handle issues within the company. While there are many phone companies and systems available, new technology now means it is possible to purchase an end to end phone provider for your business which will host all the features you need on a cloud server. These options can often involve seamless integration of landline business numbers with their forwarding to mobile phones when people are away from their desks, which, in a business that receives a lot of calls, can be an expense that rapidly adds up.
One of the best examples of this is the cloud phone system by Gamma. Finding the right phone system for your business will be a matter of balancing price and value – but keep your eyes out for further savings which a better contract can guarantee further down the line. Systems such as the cloud phone system also save your customers money, which is good business and can help build relationships with customers.
Facebook pages
Facebook is by no means a new technology, having now become part of the infrastructure by which many of us communicate. The features available on corporate pages allow customers to ask questions, so having a small social media team ready to answer them can ensure a good rapport with your customers. If your company is known for your positive engagement on social media this can also have a positive effect on your reputation.
The fastest and most direct form of social media, having an active corporate Twitter account is now almost a requirement. Fast responses on Twitter are important but choose your response team carefully. It is very easy for inexperienced users to make a gaffe on the corporate account which makes the company look bad, so make sure that staff always double check the replies they are sending to customer questions. This is also an excellent way to raise awareness of any promotions being run by your business.
Content written by the team at Gamma.
Subscribe to our newsletter
If you would like to receive our startup themed newsletter, full of the latest startup opportunities, events, news, stories, tips and advice, then sign up here.
How to select your best ideas and take them forward - Chris Thomason, Founder of Ingenious Growth shares 5 tips to help you do just that.

Early stage VC fund Anamcara led by Female Solo GP Closes $10.6M Seed Fund to Invest in Founders Building Defining B2B Software Companies

Want to ensure your startup runs smoothly? Hamid Bagherzadeh, Legal expert and Co-Founder of LegaMart shares insights on the legal contracts that will help you do just that.

Koala, the innovative travel insurtech startup, secures investment to fuel its growth in Europe, expand its team and build additional travel protections.

The best early stage tech startups from across the UK revealed in Tech Nation’s final Rising Stars competition.

Over 100 organisations come together via The Micro Business Alliance to help provide a voice for the UK's startups, micro businesses and small businesses.

The lowdown on London-based hearing wellness startup Mumbli and its mission to help businesses provide inclusive spaces for all hearing abilities and preferences.

Tech Nation calls for tangible support to secure capital, talent, growth and exits needed to accelerate the growth of UK tech in decade ahead.

Glasgow-based This is Milk seeks investment for Neve Learning, its cloud-based Ed-Tech platform that has inclusivity and accessibility at its core.

With the UK facing a clear digital skills gap, Amy Caton, Digital Talent and Impact Senior Manager at BT Group shares some insights on what businesses should do to close that divide.
Published on: 20th June 2019
If you would like to enable commenting via your Startacus account, please enable Disqus functionality in your Account Settings.







- Anamcara launches $10.6M seed fund to back new wave of business tech 30th Mar 2023 Early stage VC fund Anamcara led by Female Solo GP Closes $10.6M Seed Fund to Invest in Founders Building Defining B2B Software Companies
- Travel insurtech Koala raises €2m to accelerate its growth 29th Mar 2023 Koala, the innovative travel insurtech startup, secures investment to fuel its growth in Europe, expand its team and build additional travel protections.
- Tech Nation announces the 10 winners of its latest Rising Stars competition 29th Mar 2023 The best early stage tech startups from across the UK revealed in Tech Nation’s final Rising Stars competition.
- Micro Business Alliance launches to represent 75% of the UK’s businesses 28th Mar 2023 Over 100 organisations come together via The Micro Business Alliance to help provide a voice for the UK's startups, micro businesses and small businesses.