Startacus Join Now! /
View Our Toolkit

3 Important Factors to Consider When Outsourcing Your IT Support

Startacus RSS

by Startacus Admin

While there are numerous benefits to outsourcing, certain tasks carry special considerations. IT is one of them.

3 important factors to consider when outsouring your IT support



Because IT is such an important part of modern business, you must take particular care when outsourcing your IT to an external source.



The company you outsource your IT tasks too must be of the utmost quality. A company that uses untrained or minimally trained employees can result in further difficulties for your business. Many times, these problems occur in the form of language barriers and long wait times in regards to solutions.


The phrase, "You get what you pay for," is true when it comes to outsourcing. If the company's price seems too good to be true, watch out; there may be risk factors lying in wait.

3 important factors to consider when outsouring your IT supportReachability and Responsiveness

When outsourcing to a dedicated IT company, you hold the expectation that you can reach them as soon as a problem arises. In most cases, you can; however, a companythat operates in a different time zone can be a risk factor. If your network goes down, you lose money every minute you're not online. Repairing IT issues as quickly as possible should be the top priority.

The company you outsource to should be available any time, day or night. It's also a good idea to use a local company should any on-site work be necessary. Using an IT company located hours away can result in long wait times if they have to make a service call to fix an issue. You should also consider the amount of time it takes them to respond to a problem; IT companies have automatic monitoring systems in place to alert them when problems arise. How long does it take to resolve these problems?

Security3 important factors to consider when outsouring your IT support

When outsourcing your company's IT to an external source, you're opening a hole in the security. The company will have access to the entire company's sensitive information.

Employee records, addresses, payroll, and more will be at risk of exposure. If there is any doubt about the security of the IT company, don't use them. A company that uses background checks when hiring employees is ideal. Placing a clause in the contract that entitles you to reparations should a leak occur due to the IT company can give a secondary layer of protection.

Outsourcing IT can save you a lot of time and money. There's no need for an in-house staff, and you can count on a professional to handle a problem that would take you hours to fix. That said, you have to consider the three above factors before agreeing to work with a given company.  So say for instance that you live in the London area, sourcing your  IT support within London is your best bet: there will be no language barriers, you will get local access, and they will be reachable when you need them.  


Startacus RSS
Business DealsSubmit Your Startup
Win TicketsNetwork and Collaborate
Our Latest Features

Published on: 18th November 2015

If you would like to enable commenting via your Startacus account, please enable Disqus functionality in your Account Settings.

Create an Idea!View Other Ideas, Projects or Startups
Drive with Belron Why not Sign Up?
Create Projects
Edit Projects
Self Interviews
Self Starter of the Year
Product Giveaways
Subscribe to our Newsletter
  • Top Startup Events UK and Ireland 2017 20th Jan 2017 In honoured tradition we return with our roundup and list of the top UK and Ireland Startup Events and Conferences for 2017.
  • AIB Start-up Academy Summit returns to Belfast! 13th Jan 2017 Northern Ireland startups and entrepreneurs listen up! The AIB Start-up Academy Summit will be back in Belfast and we’ve all the important info you need to bag your free ticket to attend!
  • Newcastle Startup Week Set to Inspire 11th Jan 2017 Newcastle Startup Week - a new festival of entrepreneurship aims to inspire local people to start businesses and attract greater inward investment to the city and wider North East of England region.
  • Drive with Belron Accelerator seeks disruptive Startups 7th Jan 2017 The world’s leading vehicle glass repair and replacement service provider Belron is back on the hunt for innovative startups to joins its ten week accelerator Drive.
Check us out at our Google+ page!